Testimonials

Dear Brian, Nathan, Ron & Dennis,

Many thanks for excellent workmanship, accomplished in a gracious manner. Ron & Dennis really went the second mile for me. I look forward to working with you again in the future.

Sincerely,
RuthAnn Clampitt
May 17, 2003

Jessica & Bob were outstanding from beginning to the end of project. Follow through, quality, customer relations, outcomes was excellent. You have the best 2 employees a business could have.

Elaine Williams
Kitchen remodel-Lathrup Village

I am very happy with the job you did on my home. I am planning to have my basement done, and ECI is the company I intend to call. Thank you so much.

Sincerely,
Phyllis Gulley
Barrier Free Modifications-Detroit

I appreciated the time that was taken to keep me updated with information as to how things were progressing & the next steps that would be taken. Thank you again for a job well done.

Mrs. Helton
Insurance Repair-Warren

I would highly recommend ECI Builders to whomever was seeking quality, professional services - and who isn't!!!

Mr. Pterneas
Insurance Repair-Centerline

Very nice job! You were recommended to us by our home insurance co. & we were very pleased with the results. Thank you!

Mr. Petrie
Insurance Repair-Northville

Thanks for the royal treatment.

I just wanted to thank you for all of the help you were to me in redoing my kitchen. I appreciated so much the time you spent helping me make the millions of decisions involved, and I really appreciated your advice. It was so nice having someone I trust help with this pretty big project. I know I wouldn't have been able to do it without you! I am really happy with the end result and I am so glad I finally did it! I hope you and Matt can enjoy dinner & drinks on me-such a small thank you for all you've done.

Thanks again & please keep in touch.

Sincerely,
Marcey Evans
Dearborn

Jessica and crew,

Thanks so much for all your hard work and patience.

We are truly enjoying our kitchen and feel that the outcome is better than we expected.

Thanks again to all,
The Peterson's

Hi Nathan,

Thanks so much for sending Casey over. Please tell Brian we really appreciate it. As I can't think of any outstanding issues at all, we must be done! As I've said, you and your company have really impressed us. We wish you all continued success. Thanks again!

Sincerely,
Tammy Damrath
December 2003

Dear Nathan,

Just a note to let you now that you have done an excellent job with my mother's house. I also appreciated the fact that you kept me posted with all that was occurring with the repairs. I trusted your judgment and recommendations. I would not hesitate to recommend you and the company t o anyone that needed your services.

Thank you again for a job well done.

Sincerely,
Shirley Heinzman
Warren
August 5, 2004

Brian, Jessica, Tom, Ron, Denny, Nathan, Dennis, Adam, Jerry, Ismael, Fred, George, Steve, Mike and Clay

You have given us a beautiful place to share many happy times with friends and family, so during this holiday season, we would like to wish you and your families the most blessed of holidays and a prosperous and healthy new year!

Thank you for your hard work, dedication and beautiful workmanship. We hope to have you back for another Chapman home improvement project.

Warmest regards,
Roger and Jeanne Chapman

Dear Brian Ellis and ECI Builders,

I wanted to let you know how pleased I have been with the work your company did on my basement. It was done in a very timely and professional manner. I also wanted you to be aware of the exceptional job done by all of your workers, but especially tom and Nate. They treated me with the utmost respect throughout the entire process. Tom was helpful and courteous and would phoneme with any delays. Nate was professional in every sense and did a tremendous job. I also wanted you to know that Fred went the extra mile for me when he was cleaning up the drywall mess. It was raining outside and he went and purchased a tarp so he wouldn't get my floor dirty.

Again, thank-you for all your hard work, I will definitely be recommending your company to my friends.

Sincerely
Jennifer Taiarol
October 11, 2002

Dear Brian:

Jon and I wanted to express our deep satisfaction and appreciation for the job that was completed at our home in the fall of 2000. We have lived in our home for 10 years and during that time, have been under construction and/or remodeling for the past nine years.

On two separate remodeling projects, we have experienced many construction contractor problems. These problems consisted of average to poor quality workmanship, sloppy or no clean up, no communication, subcontractors not being paid by the builder, and finally, unresolved contractual agreements that ended up in court proceedings-a nightmare. And in both instances, these contractors had impeccable references.

Our dream over the last decade was to make our kitchen/bath/foyer/living room a work of art-a reflection of who we were, with an expression of high quality appliances, finishes, fixtures, cabinetry, etc. This was truly a labor of love for us.

Finding Scott Boyer at "Creative Designs Plus" was a blessing. With his help, we designed our "dream" kitchen and your crews made this dream a reality. The crews showed up on time every day, ready to work. If for some reason the crew was not to be on the job, there was always a phone call to let us know what was happening at all times. We really appreciated the thorough level of communication exhibited by Jon Kelly, the foreman. Your people were a pleasure to deal with in this very stressful time. They really cared about making sure our project was finished properly, in a neat and timely fashion. The workmanship was outstanding and we are immensely pleased with the finished project. It is beautiful!

Please feel free to us as a reference for any prospective clients you may have in the future. After what we had been through, your company has restored our faith in the building trade. Thank you for helping to make our dream turn into a reality!

Sincerely,
Jon and Shelley Litteral
1180 Stetlane
Milford, MI 48381
248-684-2644
April 10, 2001

Customer Expectations

Job Start
Job start is on a first come first serve basis. Typically we can start any project within two to four weeks once you sign a contract. We will not start your project until we can devote the time and resources to complete it timely. When jobs linger it does not help the homeowner or the contractor. We cannot get paid for a job completion and the customer cannot get back to their normal home schedule.

Daily Schedule
Our employees will be to jobsite typically around 8:00 am and work a normal 8-hour day until 4:30 or 5:00 pm. We typically do not work on Saturday or Sunday unless we notify you ahead of time. We stay on our jobs working every day once the job starts unless certain circumstances arise. These would be events such as inclement weather, sick employees calling in, unavailability of necessary materials on back-order, waiting for an inspector, a subcontractor ran over on their previous job by one day, etc. Typically a job will never sit empty with no progress for more than one day unless extremely unusual circumstances arise out of our control.

We are available on a daily basis in the office if you have any concerns or questions. It is not unusual to work for several days at a time with little or no contact with a customer. Every client has a different level of comfort regarding how often our managers communicate with him or her and we are here to help you through your project with as much attention as you need. Whether its every day or once a week we are working to satisfy your need.

Jobsite Access
Whether a homeowner wants to be home during construction is completely up to our client. If we are working on a home when the homeowner is not present we can set up access in a variety of ways. We can put a key in a lockbox on a door at the residence. We can hide a garage door opener in common place on the property. A customer can leave the rear door or side entrance open for us each day that we lock when we leave. We can gain access to your garage with a keypad code. In any case, whether you are home or not, we want you to be comfortable with ECI Builders working in your home. Note: all of our employees go through an extensive background check and screening prior to being hired. We take great pride in the quality of our people.

Materials and Trash
We may need to store materials at your jobsite for short lengths of time. We may also need to store a dumpster at the jobsite from time to time. If materials need to be stored in a covered area we may ask to use a small area of a client’s garage. We strive to keep a clean and organized jobsite and we try to contain the dust by using plastic sheeting whenever possible. Cleanliness is extremely important to us on a jobsite. Please remember it is impossible to contain all the dust on a construction site and no matter how well we try there will always be a small amount of dust to contend with.

Noise and Jobsite Precautions
During the construction process expect some noise. If the job is going to be extra noisy on a certain day we will notify our customers ahead of time so they can make arrangements to leave if they desire. We always ask our customers to take down any pictures or any home furnishings prior to a job start. There is always potential for decorations such as pictures in adjacent areas to fall down resulting from heavy vibrations and pounding during construction.

Emergency Numbers to Contact Us
In the event of an emergency or you need to contact us about an important matter after business hours our pager number is 248-815-3395. The office answering service also has the number on the message if you need it.

Licensing
We are a licensed builder in the State of Michigan. We can provide you with a copy of our license upon your request.

Insurance
Our workers are covered by workers compensation insurance. We also have general liability insurance with adequate coverage. You can contact the McLeod Agency at 248-540-1020 if you would like a copy of our insurance certificates sent to you.

Waivers
If you would like proof that all workers on your jobsite have been paid in full we obtain all the necessary waivers from everyone who works on your job. We can provide you with the necessary documentation if you desire.

Referrals
We can provide you with customer names of jobs we have completed. We have many written testimonials as well. We will even take the time to meet with you and travel to a jobsite near you to show you a prior job we have completed in order for you to see the quality of work we provide. The best way to prove to our potential customers that we are the preferred builder is to take them to a job we have completed and talk to some of our customers and get a visual of the work.

Money Matters
All contracts specify payment terms and are done on a draw system. As the work is completed we invoice for that portion of work that has been completed on the job. We handle any extra costs in writing with a change order and no extra charges will be invoiced unless it is writing in the form of a change order. We do accept Visa and MasterCard. We can also help finance your project if you desire. Our office manager can typically answer all billing questions.

Employees vs. Subcontractors
We typically self perform as much of your project as we can. We currently have as many as 20 full time employees including carpenters, painters, laborers, project managers etc. Like all builders it is necessary to hire licensed mechanical contractors to perform the services they are licensed to perform. This would be trades such as a plumber, a heating and cooling contractor and electricians. We have developed longstanding relationships with our subcontractors and we are confident in the ones we select to work with on your project. We pride ourselves on paying our subcontractors on time and it allows us to obtain quality businesses in each trade.

Dunn & Bradstreet
ECI Builders is a registered member of Dunn & Bradstreet. For information about our credit and financial stability please contact them for more information.